I’ll be one of the first to admit that I love ordering food for delivery. There’s something incredibly satisfying about having a meal prepared for you and brought right to your door. However, for one Florida restaurant, a DoorDash driver’s actions nearly caused the business to look bad in the eyes of a customer. Fortunately, the restaurant owner reportedly stepped in, canceled the DoorDash order, remade the food, and delivered it to the customer himself. It’s a good reminder that when an app-based food order takes longer than expected, the delay isn’t always the restaurant’s fault.
The video above was shared on the TikTok account @cocosat40th, the official social media page for Coco’s, a restaurant in Tampa, Florida. The account, which has just over 14,000 followers, typically highlights the restaurant’s owners and the dishes they serve. This time, however, the spotlight shifted to something different: a DoorDash order.
According to the restaurant owner, the order had already been prepared but remained in the pickup area for nearly 30 minutes, despite being marked as picked up in the DoorDash app. Eventually, the alleged DoorDash driver approached the staff and said she was there to collect the food, which by then had gone cold.
The restaurant owner decided in that moment to press the driver about why she decided to wait half an hour to pick up the food, as it would make the restaurant look bad on the customer’s end. Eventually, he decided not to give the driver the food, cancel the order via DoorDash, remake everything that was ordered, and then deliver it to the customer himself. Now that’s customer service.
Users Praised the Restaurant Owner for Fixing the DoorDash Driver’s Mistake
Online, people made it clear that the restaurant owner really knows what customer service is all about, going above and beyond to ensure the customer was satisfied—even though the DoorDash driver was entirely at fault. The owner didn’t have to make the correction, and that earned him a lot of admiration.
“If the owner of the restaurant showed up at my door with my food, I would delete DoorDash and spend my money there instead.”
“THAT is great customer service.”
“Mad respect for this. 100%.“
I’m sure more people are going to call the restaurant itself instead of DoorDash the next time their order goes awry, just because of this video.
